FAQs

You can click the social media button at Footer below, see our post videos. If you want to see more details, please leave message, we can send you real-time video.

All payment method are supported and secured. If you are not satisfied with products, you can raise refund of your payment.

Yes we do! Our factory is located in Guangdong, China. If you want wholesale and customize pattern, you are welcome to visit our factory! Contact us!

If you want to customize the product, make sure to upload the media file and leave detailed message about your requirements in the 'Custom Text' box. Phone number or active email is required in case we need to feedback you about your demand. Thanks for understanding.

Standard shipping time:
United States 5-8 business days
UK 3-5 business days
Germany 5-8 working days
France 3-5 business days
Italy 5-8 working days
Spain 5-8 business days
Netherlands 6-8 working days
Austria 6-8 working days
Poland 6-8 working days
Canada 8-10 business days

*shipping time excludes weekends and holidays,custom products will take 1-3 extra days

At checkout, we will provide you with the total shipping fee for your order, which will be based on your order's total weight.
Once shipped, you will receive the tracking number via email and the courier's tracking website so you can track the status of your shipment.

Customized product:
To maintain the quality of our products, we do not allow returns or exchange.

Non-customized product:
Contact us first about your order, we will send you the return address.

However, if you received a damaged or wrong item, we will replace it and shoulder any shipping costs that should incur.

Please be advised that FantasStore will not be held liable for any damages on product packaging/gift wrapping/paper bag.

If depends on specific cases. Should you have any problems, please contact us, we can resolve it case by case, no worry.